Customers’ inquiries are welcome via e-mail or by fax and they are answered within 12 - 24 hours. Orders are accepted only in writing, preferable via e-mail or by fax.
The customers need to provide us with desired structure(s) and amount(s). If necessary a secrecy agreement is signed in advance. After 48 hours our offer will be sent including fixed prices and delivery times. On demand along with the ordered compound a synthesis record including analytical data and reports can be delivered.
If the delivery needs more than 2 weeks, the customer obtains biweekly an intermediate report. Aurora's success rate is about 95%. This means, if customer order is accepted, the probability that the customer will obtain the ordered substances during the promised period of time, is 95%.
The main procedure is similar to that described above. The difference is that a synthesis route is offered to the customer, which will be used then for the synthetic pathway. All synthesized and ordered substances are delivered along with synthesis records.
In our catalog there are given no prices. The current quotations can be obtained via our contact page. Offers will be returned within 12-24 hours to the customer. The validity of our offers is net 10 days.
All chemicals are typically >92% for screening compounds and >97% for building blocks. The structure and purity is confirmed by NMR and LC-MS.
We do not accept return of chemicals where the customer imposes his own quality parameters, unless these have been stipulated on the original order and agreed in writing by Aurora Fine Chemicals.
Non-delivery or unacceptability of goods must be notified within 21 days of date of invoice, otherwise the invoice will be deemed to be payable in full.
Payment terms are net 30 days from receipt of our invoice. Any overdue payments will be liable to a surcharge of 20% per month, to accrue on a daily basis.
Cancellation fee within first 2 hours after a receipt of your purchase order (PO) is 7.5% of your PO amount. Cancellation fee within 24 hours after your PO is 15% of PO amount. If you cancel your PO later than 24 hours after your order you have to pay the full PO amount.
The placing of a purchase order implies the acceptance of these conditions.
