Ordering Instructions

How to order structures from the Aurora Fine Chemicals Catalog

Enquiries of customers are welcome via e-mail or fax and they are answered within 2 - 24 hours. Orders are accepted only in writing, preferable by fax.

How to order custom synthesis

Customers need only to inform us about their desired structure(s). If necessary a secrecy agreement is signed in advance. After maximum 5 days - usually 48 hours - our offer is sent including fixed prices and delivery times. On customers requests together with the ordered compound a synthesis record including analytical data and reports is delivered.

If the delivery needs more than 2 weeks, the customer obtains biweekly an intermediate report. Aurora's success rate is about 95%. This means that, if the order is accepted by Aurora, the probability that the customer will obtain the ordered substances during the promised period of time, is 95%.

How to order custom research

The main procedure is similar to that described above. The difference is that a synthesis route is offered to the customer, which will used then for the synthetic pathway. All synthesized and ordered substances are delivered together with appropriate synthesis records.

Terms of Business

Conditions of sale and quotations

In this catalog there are given no prices. The current quotations can be obtained via our contact page. Offers will be returned within 2-24 hours to the customer. The validity of our offers is usualy net 10 days.

Purity

All chemicals are typically 97%+. The purity is determined by NMR spectra (Bruker 400 and 600 MHz) and LC-MS spectra (Agilent).

We do not accept return of chemicals where the customer imposes his own quality parameters, unless these have been stipulated on the original order and agreed in writing by Aurora Fine Chemicals Ltd.

Complaints

Non-delivery or unacceptability of goods must be notifed within 21 days of date of invoice, otherwise the invoice will be deemed to be payable in full.

Payment

Payment terms are net 30 days from receipt of our invoice. Any overdue payments will be liable to a surcharge of 20% per month, to accrue on a daily basis.

Acceptance of conditions

The placing of a purchase order implies the acceptance of these conditions.